Effective Date: March 31, 2026

Delivery Policy

Silvafly LLC · 17148 116th Ave SE, Renton, WA 98058 ·info@silvafly.com

At Silvafly, we aim to deliver fresh, high-quality Agege bread, pastries, and groceries to our customers across the U.S. This Delivery Policy explains how our delivery, shipping, and pickup services work.

We currently ship:

·Nationwide within the United States
·Local van delivery within Washington State (selected ZIP codes)

We do not ship internationally at this time.

Orders are typically processed within:

·1–3 business days (excluding weekends and holidays)

Processing times may increase during:

·Holidays
·High-volume periods
·Severe weather
·Supply chain disruptions

Processing time is separate from shipping time.

Nationwide orders are shipped via third-party carriers.

Estimated transit times are provided at checkout but are not guaranteed.

We are not responsible for delays caused by:

·Carrier issues
·Weather conditions
·Incorrect shipping addresses
·Acts beyond our control

For shipped orders: Risk of loss transfers to the customer once the package is delivered to the carrier.

We are not responsible for:

·Carrier mishandling
·Delivery delays
·Lost packages after confirmed carrier delivery
·Theft after delivery confirmation

If a package is marked as delivered by the carrier, it is considered fulfilled.

Our products are perishable.

Customers are responsible for:

·Providing accurate delivery information
·Monitoring tracking updates
·Retrieving packages promptly

We are not responsible for product quality issues resulting from:

·Delayed pickup
·Exposure to heat
·Packages left unattended

If you anticipate being unavailable, please select a shipping date accordingly.

We offer local delivery within select Washington State areas.

Delivery Terms:

·Accurate address and contact information is required.
·Someone should be available to receive perishable items.
·If delivery instructions request items to be left unattended, the customer assumes all risk.

Proof of delivery (photo, timestamp, or signature) constitutes successful delivery.

We reserve the right to refuse delivery if conditions are unsafe.

We are not responsible for failed deliveries due to:

·Incorrect addresses
·Inaccessible delivery locations
·Gated communities without access
·No safe drop-off location

Additional delivery attempts may incur extra charges.

If your order arrives damaged or incorrect:

·You must contact us within 24 hours of delivery.
·Photographic evidence may be required.

We reserve sole discretion in determining:

·Refund eligibility
·Replacement approval

Claims submitted outside the 24-hour window may not be honored.

Shipping costs are calculated at checkout.

Shipping fees are non-refundable once the order has been processed and dispatched.

Once an order has been processed, we cannot guarantee address modifications.

Customers are responsible for ensuring address accuracy before completing checkout.

We are not liable for shipping delays caused by:

·Severe weather
·Natural disasters
·Carrier disruptions
·Government restrictions
·Events beyond our control

We reserve the right to delay shipments to preserve product quality and safety.

If a shipment is refused or returned due to incorrect information provided by the customer:

·The customer is responsible for additional shipping charges.
·Perishable goods may not be eligible for reshipment.

Refunds will not be issued for refused perishable items.

We may update this Delivery Policy from time to time. Updates will be posted on this page with a revised effective date.

If you have shipping-related questions:

Silvafly LLC Email: info@silvafly.com